As a small business owner and one who counsels small business owners, this story horrified me. I know that for my own business and all of my clients, great customer service and personal attention is how we differentiate ourselves. One of the things I love about owning a shop is getting to know my customers and talking to them.
Think you've had a bad day? This poor mom must have been beside herself. I think this doesn't need to be said, but this is no way to treat other human beings, let alone your customers.
Sarah E. Holmes is a Philadelphia business attorney and strategist that helps start ups and established businesses looking to expand, protect their assets and increase their profits in an approachable, down-to-earth way.